Education is too often limited to employees going through standard training courses rather than a holistic approach aiming to maximise your firm's chance of success through any change: turning resistance to change into acceptance and further into active participation from staff is key. In particular an adequate education plan will address the following:
◆ have you properly identified your stakeholders?
◆ does your communication and learning plan include all stakeholders groups?
◆ does your plan of actions include regular check points in order to identify and address any shortfalls in the embedding of a change or a best practice?
The design and delivery of the right content, to the right individuals at the right time, using the most appropriate medium is what matters. Further, leveraging from the knowledge and talent that exist in-house is not only cost-effective but also produces long term results.